Shipping policy

Thank you for shopping with Hiezo. This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing Time

All orders are processed within 1–3 business days, Monday through Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Eastern Time will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.

Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time:

United States: 6–9 business days
United Kingdom, Canada, Australia, New Zealand: 6–9 business days
Other available international destinations: 7–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, or high order volumes. If your order is significantly delayed, please contact us and we will assist you.

Shipping Costs

Free Standard Shipping is offered on all orders.

Any applicable shipping charges for special shipping options, if available, will be clearly displayed before you complete your purchase.

We do not charge additional handling fees or hidden fees.

Shipping Methods and Tracking

We work with reliable shipping carriers to help deliver orders safely and efficiently.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the delivery status of your shipment.

International Shipping and Customs

We offer international shipping to many countries. Please note:

International shipments may be subject to import duties, taxes, or customs fees.
These charges are determined by your local customs authorities.
Customers are responsible for any additional duties or taxes.

Hiezo does not collect or control these charges and cannot predict their amount.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Hiezo is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your order details, please contact us as soon as possible at hello@hiezo.com.

Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items
Missing items
Incorrect delivery status

We will review the issue and assist you in resolving it according to our store policies.

Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Hiezo
Address: 775 Sugar Cane Ln, Port Orange, FL 32129, United States
Email: hello@hiezo.com
Phone: +1 975-637-3065

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time
Sunday: Closed