Terms of service

OVERVIEW

Welcome to Hiezo. Throughout this site, the terms “we”, “us” and “our” refer to Hiezo.

We operate this website and online store, including all related information, content, features, products, and services collectively referred to as the “Services”, to provide customers with access to our products and purchasing functionality. Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service, as well as our Privacy Policy and other applicable store policies. If you do not agree to these Terms, you may not access or use our Services.

ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

PRODUCTS AND INFORMATION

We strive to ensure that product descriptions, images, pricing, and availability are accurate. However:

Product appearance, such as colors, may vary depending on your device.
Product availability may change without notice.
We reserve the right to update or correct product information, pricing, or availability when necessary.

ORDERS AND BILLING

Order Acceptance

We reserve the right to refuse, cancel, or limit any order when necessary. This may include suspected fraud, pricing errors, product availability issues, incorrect order information, or other issues that prevent us from processing the order properly.

If an order is modified or canceled, we will attempt to notify you using the contact details provided at checkout.

Accurate Information

You agree to provide current, complete, and accurate billing and shipping information for all purchases.

Payment Authorization

By placing an order, you authorize us to charge your selected payment method for the total amount shown at checkout, including applicable taxes and shipping fees if any.

SHIPPING AND DELIVERY

Delivery times provided on our website are estimates and may vary due to carrier delays, customs processing, weather conditions, public holidays, or other factors beyond our control.

We will provide support for delivery issues in accordance with our Shipping Policy.

For more details about processing time, estimated delivery time, tracking, shipping costs, and delivery issues, please review our Shipping Policy.

RETURNS AND REFUNDS

All returns and refunds are handled in accordance with our Return and Refund Policy. Please review that policy for full details regarding eligibility, procedures, return shipping costs, exchanges, and refund timelines.

INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product images, and design elements, is the property of Hiezo or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content from this website without prior written permission.

PROHIBITED USES

You agree not to use our Services:

For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe upon intellectual property rights.
To transmit malicious software or harmful code.
To collect or misuse personal information of others.
To interfere with the security, functionality, or operation of our website.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hiezo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products.

This includes, but is not limited to, loss of data, loss of profits, business interruption, or inability to use the website.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms from time to time to reflect operational, legal, or regulatory changes. Any changes will be posted on this page.

Your continued use of the Services after any updates constitutes your acceptance of the revised Terms.

CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us:

Business Name: Hiezo
Email: hello@hiezo.com
Phone: +1 975-637-3065
Address: 775 Sugar Cane Ln, Port Orange, FL 32129, United States

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time
Sunday: Closed